Product Updates 2023 Nov 08

Deskhero's Latest Platform Updates

Product Updates 2023 Nov 08

At Deskhero, we’re committed to refining our platform to ensure it meets the evolving needs of your support team. With our latest release, we’ve introduced a suite of enhancements that streamline your workflow and improve overall functionality. Here’s what’s new:

Enhanced Filtering Capabilities

Your ability to manage customer support queries efficiently just got a boost. Our filters now embed directly into the URL, making it a breeze to bookmark your most-used filters or share them with your colleagues for improved collaboration.

Kanban Board Customization

Customization is key for a workspace that feels like your own. With the updated Kanban board, you now have the flexibility to select which custom fields appear as swimlanes or columns. Organizing your tasks and visualizing your workflow is easier than ever.

Configure custom fields as Kanban Column+Swimlane

Improved Ticket Management

Visibility is crucial in managing your support tickets. Our latest update allows you to hide closed tickets in both Kanban and list views, helping you focus on what’s active. Plus, ticket threads can now be collapsed to tidy up your conversation view, and we’ve implemented email layout improvements for clearer communication.

User Interface and Experience Enhancements

We’ve made several user interface improvements to menus and filters for a smoother, more intuitive experience. With responsive design updates to the Kanban columns and cards, you’ll enjoy a seamless transition across devices.

Data Handling and Reporting

Prepare reports in a snap—export your list entries directly to Excel. We’ve also improved the image and attachment functionalities within our rich editor, so managing your knowledge base articles or ticket attachments is straightforward and effective.

Additional Ticket Customization

In response to your feedback, we’ve expanded the ticket customization options. You can now include custom fields of type on/off and dates within your tickets, giving you more control over how you categorize and respond to support requests.

These updates are part of our ongoing effort to enhance Deskhero’s usability and ensure that it continues to serve as a vital tool for your customer support strategy. Check out our video that showcases the newly updated Kanban configuration and discover how it can transform your team’s productivity.

Thank you for choosing Deskhero. We’re excited to see how these updates will support your business, and we look forward to bringing you even more improvements in the future.

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Jimmie Antonsson
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