Product Updates 2023 Nov 08

Deskhero's Latest Platform Updates

Product Updates 2023 Nov 08

At Deskhero, we’re committed to refining our platform to ensure it meets the evolving needs of your support team. With our latest release, we’ve introduced a suite of enhancements that streamline your workflow and improve overall functionality. Here’s what’s new:

Enhanced Filtering Capabilities

Your ability to manage customer support queries efficiently just got a boost. Our filters now embed directly into the URL, making it a breeze to bookmark your most-used filters or share them with your colleagues for improved collaboration.

Kanban Board Customization

Customization is key for a workspace that feels like your own. With the updated Kanban board, you now have the flexibility to select which custom fields appear as swimlanes or columns. Organizing your tasks and visualizing your workflow is easier than ever.

Configure custom fields as Kanban Column+Swimlane

Improved Ticket Management

Visibility is crucial in managing your support tickets. Our latest update allows you to hide closed tickets in both Kanban and list views, helping you focus on what’s active. Plus, ticket threads can now be collapsed to tidy up your conversation view, and we’ve implemented email layout improvements for clearer communication.

User Interface and Experience Enhancements

We’ve made several user interface improvements to menus and filters for a smoother, more intuitive experience. With responsive design updates to the Kanban columns and cards, you’ll enjoy a seamless transition across devices.

Data Handling and Reporting

Prepare reports in a snap—export your list entries directly to Excel. We’ve also improved the image and attachment functionalities within our rich editor, so managing your knowledge base articles or ticket attachments is straightforward and effective.

Additional Ticket Customization

In response to your feedback, we’ve expanded the ticket customization options. You can now include custom fields of type on/off and dates within your tickets, giving you more control over how you categorize and respond to support requests.

These updates are part of our ongoing effort to enhance Deskhero’s usability and ensure that it continues to serve as a vital tool for your customer support strategy. Check out our video that showcases the newly updated Kanban configuration and discover how it can transform your team’s productivity.

Thank you for choosing Deskhero. We’re excited to see how these updates will support your business, and we look forward to bringing you even more improvements in the future.


Deskhero is a customer support and case management tool designed to simplify and enhance your customer service operations.

By integrating AI technology, Deskhero helps in saving significant time for agents, providing AI-written replies based on a rich knowledge base and prior interactions.

This efficiency not only streamlines your support process but also ensures that your customers receive prompt and accurate responses.

Deskhero’s AI feature analyzes your existing data, such as previous tickets and knowledge base articles, to provide contextually relevant and accurate suggestions for customer inquiries.

This AI-driven approach not only accelerates response times but also ensures consistency and quality in your customer interactions, thereby enhancing overall customer satisfaction.

Deskhero is built with privacy and security as fundamental components of its core architecture.

We take the protection of your data seriously.
All data within Deskhero is encrypted, both in transit and at rest, to ensure maximum security.
As a standard practice, features like Multi-Factor Authentication (MFA) are also available, reinforcing the secure access to your account.

By integrating these security measures, Deskhero ensures that your data management is not only efficient but also securely guarded.

Deskhero offers a range of innovative features, including:

Custom Fields
Create diverse field types for detailed data categorization.

Custom Lists
Organize structured data effectively using custom fields.

Powerful Filters
Easily filter data for insights and streamlined operations.

Ticketing System
Automated ticket generation with AI-generated suggested replies.

Kanban Boards
Visualize tasks and workflows with customizable Kanban boards.

Comprehensive Knowledge Base
Build a rich repository of information for quick reference.

In-App Search with AI Assistance
Find relevant information quickly with AI-enhanced search capabilities.

Absolutely! Deskhero is designed to cater to businesses of various sizes and industries.

Its scalable platform and tiered pricing strategy ensure that you have access to all features regardless of your business size, with the flexibility to upgrade as your business grows.

Getting started with Deskhero is both easy and risk-free.

Sign up for free – no credit card required – and try it out yourself.
This allows you to explore and experience the full range of Deskhero’s capabilities without any upfront commitment.

The free version provides you with an excellent opportunity to understand how Deskhero works, and you can always upgrade later as needed, when you require more data volume.

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Jimmie Antonsson
  • Product updates