Data Bank Series: Supercharging AI Responses with Knowledge Base Articles

A one-stop-shop for self-service support resources

Data Bank Series: Supercharging AI Responses with Knowledge Base Articles

The DeskHero Knowledge Base is a comprehensive catalog of articles – your one-stop-shop for self-service support resources. It’s not just a repository; it’s a dynamic tool that can aid our AI engine to provide accurate, personalized responses.

Why do I need this?

A well-built Knowledge Base goes beyond traditional support – it empowers your AI. Each article you create becomes a part of the AI’s learning material. This unique integration helps in generating accurate responses based on your unique knowledge bank.

Your Knowledge Base articles could include product guides, FAQs, or any other content relevant to your service. By maintaining a rich, diverse Knowledge Base, you train the AI to understand and respond to a wider range of queries.

How do I use it?

Creating Knowledge Base articles is easy:

  1. Log in to your Deskhero tenant account.
  2. Navigate to the Knowledge Base section.
  3. Click ‘Create New Article’.
  4. Fill in the category, subject, and content using the rich text editor.
  5. Set article visibility – public or private for selected users.
  6. Hit ‘Publish’.

Once published, your articles are processed using OpenAI embeddings. This makes them accessible to our Generative AI, ChatGPT, to provide well-informed responses to incoming queries or tickets.

In essence, your Knowledge Base articles become a crucial part of the automated customer support mechanism, empowering ChatGPT to handle diverse customer queries effectively. Start leveraging the dual benefits of a Knowledge Base for self-service and AI training today!

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Jimmie Antonsson
  • Artificial intelligence
  • Data Bank