Combine multiple tickets into one
The ‘Merge Tickets’ feature in Deskhero allows you to combine multiple tickets into one, ensuring that all relevant information is easily accessible in one place. This can be useful when a customer contacts you through multiple channels, or when different tickets contain information about the same issue.
With this feature, you can select multiple tickets and merge them into a single ticket. The information from the merged tickets, such as subject, description, and comments, will be combined and preserved in the new ticket. Additionally, all attachments, tags, and custom fields will be consolidated into the merged ticket, making it easier to manage and track all the information in one place.
Streamline your ticket management process
By using the ‘Merge Tickets’ feature, you can streamline your ticket management process, save time and effort, and ensure that all information is organized and easily accessible. This will help you provide better and more efficient customer service, and resolve issues more quickly.
