SpecialRide Motors receives a multitude of customer queries daily. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero scrutinize the content of each ticket and suggest replies based on previous tickets and knowledge base articles. This significantly reduces the time taken to respond to customer queries and ensures that customers receive accurate, helpful information.
The company also uses Deskhero's AI to augment their knowledge base. The AI scrapes data from the company's website and generates knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that the knowledge base is always up-to-date and comprehensive, providing customers with all the information they need.
With Deskhero's custom fields and user groups, SpecialRide Motors can categorize tickets based on the type of query and the customer's profile. This allows the support team to prioritize tickets and ensure that high-priority issues are addressed promptly.
Deskhero's REST API allows SpecialRide Motors to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized, improving the efficiency of the support team and enhancing the customer experience.
Overall, Deskhero's advanced AI capabilities have transformed SpecialRide Motors' customer support services. The platform has reduced response times, improved customer satisfaction, and allowed the support team to focus on complex issues that require human intervention.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI scrutinizes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies.
How does Deskhero's AI augment the knowledge base?
Deskhero's AI scrapes data from the company's website and generates knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that the knowledge base is always up-to-date and comprehensive.
How does Deskhero's REST API improve the efficiency of the support team?
Deskhero's REST API allows for seamless integration with existing systems, ensuring that all customer data is centralized. This improves the efficiency of the support team and enhances the customer experience.
* This article provides an example of how a fictive company in the Accessories Sales for Lorries, Buses and Specialised Motor Vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.