BusBuddy Parts handles numerous customer inquiries every day. They utilize Deskhero's ticket management system to efficiently manage these queries. Deskhero's AI capabilities examine the content of each ticket and propose responses based on previous tickets and knowledge base articles. This drastically cuts down the response time and ensures customers receive precise, useful information.
The company also employs Deskhero's AI to enrich their knowledge base. The AI extracts data from the company's website and creates knowledge base articles from uploaded documents such as policies, manuals, and presentations. This guarantees that the knowledge base is consistently updated and exhaustive, providing customers with all the information they require.
Using Deskhero's custom fields and user groups, BusBuddy Parts can sort tickets based on the nature of the query and the customer's profile. This enables the support team to prioritize tickets and ensure that urgent issues are resolved quickly.
Deskhero's REST API allows BusBuddy Parts to integrate the platform with their existing systems. This smooth integration ensures that all customer data is centralized, enhancing the efficiency of the support team and improving the customer experience.
In conclusion, Deskhero's advanced AI capabilities have revolutionized BusBuddy Parts' customer support services. The platform has improved response times, increased customer satisfaction, and enabled the support team to concentrate on complex issues that require human intervention.
How does Deskhero's AI propose responses to customer queries?
Deskhero's AI examines the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded documents to suggest relevant responses.
How does Deskhero's AI enrich the knowledge base?
Deskhero's AI extracts data from the company's website and creates knowledge base articles from uploaded documents such as policies, manuals, and presentations. This ensures that the knowledge base is consistently updated and exhaustive.
How does Deskhero's REST API enhance the efficiency of the support team?
Deskhero's REST API allows for smooth integration with existing systems, ensuring that all customer data is centralized. This enhances the efficiency of the support team and improves the customer experience.
* This article provides an example of how a fictive company in the Accessories Sales for Lorries, Buses and Specialised Motor Vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.