TaxSolutions Consulting provides specialized tax consultancy services to a diverse clientele. They use Deskhero's advanced AI capabilities to maintain a comprehensive knowledge base, which includes articles generated from Word, PowerPoint, PDF files, and scraped website data. This knowledge base serves as a valuable resource for both their support team and their clients.
The firm uses Deskhero's ticket management system to handle customer queries. The AI capabilities of Deskhero suggest replies based on the knowledge base and previous tickets, making the process efficient and consistent. This results in improved customer satisfaction and reduced workload for the support team.
TaxSolutions Consulting also uses Deskhero's AI-enhanced search bar for internal operations. The search bar uses OpenAI Embeddings to find relevant content from the knowledge base and other sources, enabling the team to quickly find the information they need.
Through Deskhero's REST API, the firm has integrated the platform with their existing systems. This allows for seamless data exchange and workflow. The AI capabilities of Deskhero analyze this data to provide valuable insights, aiding in decision-making.
In conclusion, Deskhero's advanced AI capabilities have significantly improved TaxSolutions Consulting's customer support and internal operations. The platform's robust features and user-friendly interface make it a vital tool for their business.
How does Deskhero's AI capabilities enhance the use of the knowledge base?
Deskhero's AI capabilities suggest replies based on the knowledge base, making it a dynamic resource for handling customer queries. Also, the AI-enhanced search bar finds relevant content from the knowledge base quickly, making it a useful tool for internal operations.
How does Deskhero's AI capabilities improve customer satisfaction?
By suggesting replies based on the knowledge base and previous tickets, Deskhero's AI capabilities ensure consistent and accurate responses to customer queries. This improves customer satisfaction.
How does Deskhero's AI capabilities aid in decision-making?
Deskhero's AI capabilities analyze data from various sources to identify trends and patterns. These insights can be used for strategic decision-making.
* This article provides an example of how a fictive company in the Accounting Consultancy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.