AccountingPro Consultancy handles a large volume of customer queries daily, ranging from simple inquiries about their services to complex questions about specific accounting issues. They use Deskhero's ticket management system to efficiently sort, prioritize, and respond to these queries. The advanced AI capabilities of Deskhero help in suggesting replies based on previous tickets and knowledge base articles, significantly reducing response time.
The firm also uses Deskhero's custom fields and structured data lists to categorize and manage their customer interactions. This allows them to easily track and analyze their customer support performance over time. The AI-enhanced search bar helps their support team find relevant information quickly, further improving their efficiency.
AccountingPro Consultancy has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. Deskhero's AI capabilities leverage this information to provide accurate and relevant responses to customer queries. This not only improves the quality of their customer service but also reduces the workload on their support team.
Using Deskhero's REST API, AccountingPro Consultancy has integrated the platform with their existing systems, allowing for seamless data exchange and improved workflow. The AI capabilities of Deskhero help in analyzing this data to identify trends and patterns, providing valuable insights for decision-making.
Overall, Deskhero's advanced AI capabilities have transformed AccountingPro Consultancy's customer support process, making it more efficient and effective. The platform's user-friendly interface and powerful features make it an indispensable tool for their business.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles. This reduces the time spent on crafting responses, thereby improving response time.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes searching for information quick and efficient.
How does Deskhero's AI capabilities help in decision-making?
Deskhero's AI capabilities analyze data from various sources to identify trends and patterns. These insights can be used for strategic decision-making.
* This article provides an example of how a fictive company in the Accounting Consultancy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.