AccountEdge Solutions has a vast knowledge base of articles, policies, manuals, and presentations. Deskhero's AI capabilities leverage OpenAI Embeddings from these resources to generate suggested replies to customer queries. This not only speeds up the response time but also ensures that the information provided is accurate and relevant.
The AI-powered comprehensive search bar in Deskhero has significantly improved the efficiency of AccountEdge's support team. The search bar uses AI to enhance search results, making it easier for the team to find relevant information quickly.
AccountEdge also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. The scraped data is processed by Deskhero's AI to generate new knowledge base articles, ensuring that the support team always has the most current information at their fingertips.
Deskhero's advanced AI capabilities have also been instrumental in managing tickets. The AI uses OpenAI Embeddings from previous tickets to suggest solutions to new tickets, reducing the time taken to resolve issues.
Overall, Deskhero's AI capabilities have enabled AccountEdge Solutions to provide superior customer support while reducing the workload on their support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from your knowledge base, uploaded files, and scraped website data to generate suggested replies to customer queries.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses AI to improve search results, making it easier to find relevant information quickly.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest solutions to new tickets, reducing the resolution time.
* This article provides an example of how a fictive company in the Accounting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.