AccountingPlus was facing challenges in managing a large volume of customer queries regarding their accounting software and services. They needed a solution that could handle the influx of tickets, categorize them appropriately, and provide quick and accurate responses.
With Deskhero's AI capabilities, AccountingPlus was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. The AI system analyzed this data to find relevant content and generated suggested replies using OpenAI's ChatGPT, drastically reducing the time taken to respond to customer queries.
The platform's comprehensive search bar, powered by AI, made it easier for the support team to find relevant information and resolve issues faster. The AI system also helped in managing and organizing tickets on the kanban board, ensuring no ticket was overlooked and improving the overall efficiency of the support team.
Deskhero's custom fields and user groups features allowed AccountingPlus to personalize their support services based on the specific needs of different customer segments. This resulted in improved customer satisfaction and loyalty.
By integrating Deskhero's REST API, AccountingPlus was able to seamlessly connect the platform with their existing systems, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI system improve response time?
Deskhero's AI system leverages OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero help in managing and organizing tickets?
Deskhero's AI system helps in categorizing tickets on the kanban board, ensuring no ticket is overlooked and improving the overall efficiency of the support team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enhancing the efficiency of customer support operations.
* This article provides an example of how a fictive company in the Accounting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
