PayRight Solutions receives numerous customer queries daily regarding payment issues, account statuses, and invoice discrepancies. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing response time and improving customer satisfaction.
Deskhero's AI also enhances the search results within the platform. When PayRight's support agents search for specific information, the AI uses OpenAI embeddings from uploaded files like policies, manuals, presentations, and scraped website data to provide the most relevant content. This feature has significantly reduced the time spent by agents on searching for information.
The custom fields feature of Deskhero allows PayRight to tailor the platform to their specific needs. They can create custom fields for specific client information, payment statuses, and more. This customization, combined with the AI's ability to understand and use this structured data, has made their support operations more efficient and personalized.
PayRight also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration, along with the AI's ability to learn from the data across all these systems, has improved the overall efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have transformed PayRight's customer support operations. They have seen significant improvements in response times, customer satisfaction, and operational efficiency.
How does Deskhero's AI improve the efficiency of PayRight's support operations?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, reducing response time. It also enhances search results, providing the most relevant content based on OpenAI embeddings from various sources.
How does PayRight customize Deskhero to their specific needs?
PayRight uses Deskhero's custom fields feature to tailor the platform to their needs. They can create custom fields for specific client information, payment statuses, and more.
How does Deskhero's REST API benefit PayRight?
Deskhero's REST API allows PayRight to integrate the platform with their existing systems. This seamless integration, along with the AI's ability to learn from the data across all these systems, improves the overall efficiency of their operations.
* This article provides an example of how a fictive company in the Accounts Receivable/Payable Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.