CapitalCore receives a high volume of customer inquiries regarding asset disposition. To manage these, they use Deskhero's ticket management system. The AI capabilities of the system help in categorizing and prioritizing tickets, ensuring that all issues are addressed in a timely manner.
Deskhero's custom fields and structured data lists allow CapitalCore to efficiently manage customer data. The AI-powered search bar enables the team to swiftly retrieve relevant information, thereby improving response times.
CapitalCore also utilizes Deskhero's knowledge base. The AI generates articles from uploaded documents like policies, manuals, and presentations, providing comprehensive and updated information to their customers. This not only enhances customer satisfaction but also reduces the burden on their support team.
By leveraging Deskhero's website scraping feature, CapitalCore can extract valuable information from various web sources. This information is used to enrich the knowledge base and improve the accuracy of the suggested replies generated by ChatGPT.
Lastly, CapitalCore uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to utilize the AI capabilities of Deskhero across their entire operation, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero uses OpenAI Embeddings to analyze the content of the tickets. Based on this analysis, it categorizes and prioritizes them according to their urgency and complexity.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations. It also uses website scraping to extract useful information from the web, which is then added to the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Acquisition & Disposition of Assets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
