AssetMax deals with a multitude of customer queries related to asset acquisition and disposition. They use Deskhero's ticket management system to handle these queries. The system's AI capabilities assist in categorizing and prioritizing tickets, ensuring swift resolution of critical issues.
Deskhero's custom fields and structured data lists enable AssetMax to effectively manage customer data. The AI-powered search bar allows the team to promptly retrieve relevant information, significantly reducing response times.
AssetMax also takes advantage of Deskhero's knowledge base. The AI generates articles from uploaded files like policies, manuals, and presentations, providing comprehensive and current information to their customers. This not only boosts customer satisfaction but also lightens the load on their support team.
AssetMax uses Deskhero's website scraping feature to extract useful information from various web sources. This information is used to enhance the knowledge base and improve the accuracy of the suggested replies generated by ChatGPT.
Finally, AssetMax uses Deskhero's REST API to integrate the platform with their existing systems. This enables them to leverage the AI capabilities of Deskhero across their entire operation, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero uses OpenAI Embeddings to analyze the content of the tickets. Based on this analysis, it categorizes and prioritizes them according to their urgency and complexity.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations. It also uses website scraping to extract useful information from the web, which is then added to the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Acquisition & Disposition of Assets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.