Tech Forward receives numerous tech-related inquiries daily. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, improving the speed and accuracy of their responses.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant content quickly. This feature has significantly reduced the time spent on each ticket, allowing the team to handle more inquiries within a shorter period.
Tech Forward also uses Deskhero's knowledge base feature to share information with their members and the public. The AI capabilities of Deskhero have made it possible to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
The organization also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their operations, improving overall efficiency.
Overall, Deskhero's advanced AI capabilities have transformed Tech Forward's customer support and knowledge sharing, enabling them to deliver timely and accurate responses and information to their members and the public.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, enhancing the range and relevance of the knowledge base.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with other systems.
* This article provides an example of how a fictive company in the Activities of political organizations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
