Democracy Now receives numerous inquiries daily, ranging from policy-related questions to membership requests. The organization uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies, enhancing the speed and accuracy of responses.
Deskhero's AI also enhances the search results within the platform, making it easier for the support team to find relevant content quickly. This feature has significantly reduced the time spent on each ticket, allowing the team to handle more inquiries within a shorter period.
The custom fields and structured data lists features of Deskhero have been instrumental in organizing the diverse range of inquiries. The custom email domains and user groups features have also improved internal communication within the organization.
Additionally, Democracy Now uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their operations, improving overall efficiency.
Overall, Deskhero's advanced AI capabilities have transformed Democracy Now's customer support services, enabling them to deliver timely and accurate responses to their members and the public.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the search query, enhancing the accuracy and relevance of the search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with other systems.
* This article provides an example of how a fictive company in the Activities of political organizations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
