WorkForce United represents workers from different industries around the world. With such a diverse and large membership, the union was facing challenges in managing its helpdesk services efficiently. WorkForce United decided to implement Deskhero to overcome these challenges.
Deskhero's structured data lists and custom fields allowed WorkForce United to organize its member information effectively. The platform's ticket management system and Kanban board helped the union track and resolve member queries in a systematic and timely manner.
Deskhero's AI capabilities were instrumental in improving WorkForce United's helpdesk services. The AI could generate knowledge base articles from various file types and scrape data from the union's website, ensuring that the union's knowledge base was comprehensive and up-to-date.
Deskhero's AI also enhanced the platform's search functionality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI could find relevant content quickly and accurately. This feature was particularly useful in generating suggested replies for common queries, which improved the efficiency of the helpdesk team.
By implementing Deskhero, WorkForce United has significantly improved the efficiency of its helpdesk services. The union can now handle more queries in less time, leading to higher member satisfaction.
How has Deskhero improved WorkForce United's helpdesk services?
Deskhero has improved WorkForce United's helpdesk services by organizing member information effectively, tracking and resolving member queries systematically, and enhancing the search functionality. Its AI capabilities have also ensured that the union's knowledge base is comprehensive and up-to-date.
What AI capabilities does Deskhero offer?
Deskhero's AI capabilities include generating knowledge base articles from various file types, scraping data from websites, enhancing search results using OpenAI Embeddings, and generating suggested replies for common queries.
How has Deskhero's AI improved the efficiency of WorkForce United's helpdesk team?
The AI has reduced the time spent on manual data entry and searching for relevant content. It also generates suggested replies for common queries, allowing the team to handle more queries in less time.
* This article provides an example of how a fictive company in the Activities of trade unions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
