Unionize has a vast membership base spread across multiple industries. Managing queries and grievances from such a diverse audience was proving to be a challenge. The team at Unionize decided to leverage Deskhero's advanced AI capabilities to improve their support services.
With Deskhero, Unionize was able to structure their data lists, create custom fields and manage tickets effectively. The Kanban board provided a visual overview of all ongoing issues, making it easier for the team to prioritize and address them.
Deskhero's AI capabilities were particularly useful in managing the union's extensive knowledge base. The AI could generate articles from various file types and even scrape data from the union's website. This greatly reduced the time spent on manual data entry and allowed the team to focus on more pressing tasks.
The AI also enhanced the search functionality of the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data, the AI could find relevant content quickly and efficiently. This feature was especially helpful in generating suggested replies for common queries, further reducing the workload of the support team.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of Unionize's member support services. The team can now handle more queries in less time, leading to higher member satisfaction.
How has Deskhero improved Unionize's member support services?
Deskhero has streamlined Unionize's support services by structuring data lists, managing tickets effectively, and enhancing the search functionality. Its AI capabilities have also reduced manual data entry and generated suggested replies for common queries.
What AI capabilities does Deskhero offer?
Deskhero's AI capabilities include generating knowledge base articles from various file types, scraping data from websites, enhancing search results using OpenAI Embeddings, and generating suggested replies for common queries.
How has Deskhero's AI improved the efficiency of Unionize's support team?
The AI has reduced the time spent on manual data entry and searching for relevant content. It also generates suggested replies for common queries, allowing the team to handle more queries in less time.
* This article provides an example of how a fictive company in the Activities of trade unions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.