AdNet Solutions receives hundreds of customer queries daily, ranging from technical issues to billing inquiries. The company uses Deskhero's ticket management system to efficiently handle these tickets. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses to the support team. This has significantly reduced the time taken to resolve each ticket.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for a solution, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results. This has improved the accuracy of the solutions provided to customers.
The custom fields feature of Deskhero allows AdNet Solutions to categorize and prioritize tickets based on their urgency and complexity. The AI capabilities further enhance this by predicting the urgency and complexity of incoming tickets based on historical data.
AdNet Solutions also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the overall efficiency of their operations.
Finally, the AI-powered knowledge base of Deskhero has been a game-changer for AdNet Solutions. The AI automatically generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This has significantly reduced the time and effort required to maintain the knowledge base.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to the support team.
How does Deskhero's AI enhance search results?
When a customer support representative searches for a solution, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results.
How does Deskhero's AI-powered knowledge base work?
The AI automatically generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This reduces the time and effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the Ad network services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
