BenefitBridge uses Deskhero's advanced AI capabilities to handle the large volume of inquiries they receive daily. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to queries.
Deskhero's AI also enhances the search results on BenefitBridge's helpdesk. When employees search for information, the AI uses the same embeddings to provide the most relevant articles and resources, improving the user experience and reducing the need for further support.
With Deskhero's custom fields and structured data lists, BenefitBridge has been able to categorize and prioritize tickets effectively. This has resulted in faster resolution times and increased customer satisfaction.
The use of Deskhero's AI capabilities has also allowed BenefitBridge to automate the generation of knowledge base articles from Word, PowerPoint, and PDF files. This has significantly reduced the manual effort required to update their knowledge base and ensured that the most up-to-date information is always available to their customers.
Finally, BenefitBridge uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for their support team and their customers.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI embeddings from various sources to provide the most relevant articles and resources based on the search query.
How does Deskhero help in automating the generation of knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This reduces the manual effort required to update the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Administering employee benefit programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
