PerksPlus uses Deskhero's AI capabilities to manage the high volume of tickets they receive daily. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to incoming queries. This has significantly reduced the time taken to respond to tickets and improved customer satisfaction.
Deskhero's AI also enhances the search function on PerksPlus's helpdesk. When employees search for information, the AI uses the same embeddings to provide the most relevant results, reducing the need for further support.
With Deskhero's custom fields and structured data lists, PerksPlus has been able to effectively categorize and prioritize tickets. This has resulted in faster resolution times and a more organized workflow.
PerksPlus also uses Deskhero's AI to automate the generation of knowledge base articles from various file types. This has reduced the manual effort required to maintain their knowledge base and ensured that the most current information is always available to their customers.
Finally, PerksPlus uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for their support team and their customers.
How does Deskhero's AI suggest replies to incoming queries?
Deskhero's AI uses OpenAI embeddings from various sources to suggest replies to incoming queries. This reduces the time taken to respond to tickets and improves customer satisfaction.
How does Deskhero help in categorizing and prioritizing tickets?
Deskhero provides custom fields and structured data lists that allow tickets to be categorized and prioritized effectively. This results in faster resolution times and a more organized workflow.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI embeddings from various sources to provide the most relevant results when employees search for information. This reduces the need for further support.
* This article provides an example of how a fictive company in the Administering employee benefit programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.