CleanWater Initiative receives numerous inquiries daily from donors, volunteers, and the general public. To manage these inquiries efficiently, they use Deskhero's ticket management feature. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies to new inquiries, significantly reducing response time.
The organization also utilizes Deskhero's website scraping feature to keep its knowledge base updated with the latest water conservation news and research. The AI capabilities of Deskhero analyze the scraped data and generate new knowledge base articles, ensuring that the information provided to the public is always up-to-date.
CleanWater Initiative uses custom fields in Deskhero to categorize inquiries based on their nature (donation, volunteering, general information, etc.). The AI capabilities of Deskhero analyze these categories and suggest relevant replies, further enhancing the efficiency of the customer support team.
With Deskhero's REST API, CleanWater Initiative has integrated the platform with its existing systems, allowing for seamless data exchange. The AI capabilities of Deskhero analyze this data to provide insightful reports, helping the organization make informed decisions.
Overall, Deskhero's AI capabilities have significantly improved CleanWater Initiative's customer support efficiency, allowing them to focus more on their primary mission - water conservation.
How does Deskhero's AI capabilities enhance the efficiency of CleanWater Initiative's customer support?
Deskhero's AI analyzes previous tickets, knowledge base articles, and scraped website data to suggest relevant replies to new inquiries, reducing response time. It also generates new knowledge base articles from scraped data, ensuring that the information provided to the public is always up-to-date.
How does CleanWater Initiative use custom fields in Deskhero?
CleanWater Initiative uses custom fields to categorize inquiries based on their nature. Deskhero's AI analyzes these categories and suggests relevant replies, enhancing the efficiency of the customer support team.
How does CleanWater Initiative use Deskhero's REST API?
CleanWater Initiative has integrated Deskhero with its existing systems using the platform's REST API. This allows for seamless data exchange, and Deskhero's AI analyzes this data to provide insightful reports.
* This article provides an example of how a fictive company in the Administration of Environmental Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.