EcoGuard receives a large number of public inquiries regarding its environmental programs. To manage these inquiries, they use Deskhero's ticket management feature. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to inquiries.
EcoGuard uses Deskhero's website scraping feature to gather information from various environmental websites. The AI capabilities of Deskhero analyze this data and generate new knowledge base articles, ensuring that the agency's knowledge base is always updated with the latest information.
With Deskhero's custom fields, EcoGuard categorizes inquiries based on their nature (program information, complaints, suggestions, etc.). The AI capabilities of Deskhero analyze these categories and suggest relevant replies, enhancing the efficiency of the helpdesk team.
EcoGuard has integrated Deskhero with its existing systems using the platform's REST API, allowing for seamless data exchange. The AI capabilities of Deskhero analyze this data to provide insightful reports, aiding the agency in decision making.
Overall, Deskhero's AI capabilities have significantly improved EcoGuard's helpdesk efficiency, allowing the agency to serve the public better.
How does Deskhero's AI capabilities enhance the efficiency of EcoGuard's helpdesk services?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries, reducing response time. It also generates new knowledge base articles from scraped data, ensuring that the information provided to the public is always up-to-date.
How does EcoGuard use custom fields in Deskhero?
EcoGuard uses custom fields to categorize inquiries based on their nature. Deskhero's AI analyzes these categories and suggests relevant replies, enhancing the efficiency of the helpdesk team.
How does EcoGuard use Deskhero's REST API?
EcoGuard has integrated Deskhero with its existing systems using the platform's REST API. This allows for seamless data exchange, and Deskhero's AI analyzes this data to provide insightful reports.
* This article provides an example of how a fictive company in the Administration of Environmental Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.