SkyHigh Adventure Park caters to a large number of visitors each day, resulting in a high volume of customer inquiries and complaints. Before Deskhero, their customer support team was often backlogged and struggled to provide timely responses.
Deskhero's ticket management feature has allowed SkyHigh to efficiently handle customer inquiries. The kanban board provides a clear view of the support workflow, helping the team manage their tasks effectively.
The advanced AI capabilities of Deskhero have revolutionized SkyHigh's customer support process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This has significantly reduced the time taken to craft responses.
Moreover, the AI-enhanced search results have improved the accuracy of SkyHigh's responses. The support team can easily find relevant information, ensuring that their responses are comprehensive and correct.
Overall, Deskhero has optimized SkyHigh Adventure Park's customer support process, improving efficiency and customer satisfaction.
How has Deskhero improved the efficiency of SkyHigh's customer support process?
Deskhero's ticket management feature and kanban board have streamlined SkyHigh's support workflow. The AI capabilities suggest replies based on previous tickets and other resources, reducing the time taken to craft responses.
How does Deskhero enhance the accuracy of SkyHigh's customer support responses?
Deskhero's AI-enhanced search results enable the support team to easily find relevant information. This ensures that their responses are comprehensive and correct, enhancing the accuracy of their customer support.
How has Deskhero improved customer satisfaction at SkyHigh?
By improving the efficiency and accuracy of SkyHigh's customer support process, Deskhero has increased customer satisfaction. Customers receive timely and accurate responses to their inquiries, enhancing their overall experience.
* This article provides an example of how a fictive company in the Administration of Recreational and Sports Facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
