Improving Operational Efficiency with AI-Powered Helpdesk

Adult group homes - Sunrise Adult Care *1

Improving Operational Efficiency with AI-Powered Helpdesk

Sunrise Adult Care, a leading provider of adult group home services, was looking for a solution to manage their growing volume of resident queries and complaints. They chose Deskhero for its advanced AI capabilities and comprehensive features.

Using Deskhero, Sunrise was able to create structured data lists, manage tickets, and build a comprehensive knowledge base. The AI capabilities of Deskhero used OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content and suggest replies.

Deskhero's AI also enhanced Sunrise's search results. When residents searched for information, the AI used embeddings from the knowledge base, uploaded files, and scraped website data to provide the most relevant results. This improved the resident experience and reduced the number of queries.

By leveraging the AI's suggested replies, Sunrise was able to handle tickets more efficiently. The AI's suggestions were based on analysis of previous tickets and the knowledge base, ensuring that responses were accurate and helpful.

Since implementing Deskhero, Sunrise has seen a significant improvement in operational efficiency. They have been able to handle a larger volume of tickets, provide more accurate information, and improve the resident experience.


How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, as well as scraped website data, to provide the most relevant search results.

How does Deskhero's AI suggest replies?
The AI analyzes previous tickets and the knowledge base to suggest accurate and helpful responses to queries.

What benefits has Sunrise seen from using Deskhero?
Sunrise has seen improved operational efficiency, better handling of tickets, and improved resident experience since implementing Deskhero.


* This article provides an example of how a fictive company in the Adult group homes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.