Optimizing Customer Support with AI-Driven Helpdesk

Adult group homes - Golden Age Homes *1

Optimizing Customer Support with AI-Driven Helpdesk

Golden Age Homes, a nationwide chain of adult group homes, was struggling with handling resident queries and complaints. They needed a solution that could manage the volume of tickets and provide accurate responses. They chose Deskhero for its advanced AI capabilities and comprehensive features.

With Deskhero, Golden Age was able to structure their data lists, manage tickets, and create a knowledge base from existing documents like policies, manuals, and presentations. The AI capabilities of Deskhero leveraged OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content.

Deskhero's AI capabilities also enhanced Golden Age's search results. When residents searched for information, the AI used embeddings from the knowledge base, uploaded files, and scraped website data to provide the most relevant results. This improved the resident experience and reduced the number of queries.

The AI also suggested replies to resident queries. By analyzing previous tickets and the knowledge base, the AI could suggest accurate and helpful responses. This reduced the time staff spent on each ticket and improved the resident experience.

Since implementing Deskhero, Golden Age has seen a significant improvement in their customer support. They have been able to handle a larger volume of tickets, provide more accurate responses, and improve the resident experience.


How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It also scrapes website data to enhance search results.

How does Deskhero's AI suggest replies?
The AI analyzes previous tickets and the knowledge base to suggest accurate and helpful responses to queries.

What benefits has Golden Age seen from using Deskhero?
Golden Age has seen improved customer support, quicker response times, and improved resident experience since implementing Deskhero.


* This article provides an example of how a fictive company in the Adult group homes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.