Beta Learning offers a wide range of courses and materials for adult learners. However, navigating their extensive knowledge base to find specific information was proving challenging for their customers. They needed a solution that could make this process easier and more intuitive.
By implementing Deskhero, Beta Learning was able to leverage its advanced AI capabilities to enhance their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of a user's search and provide more relevant results.
This AI-powered search feature has made it much easier for customers to find the information they need. Instead of having to sift through countless articles and documents, they can now get accurate results with a simple search. This has significantly improved the user experience and reduced the number of support tickets related to information requests.
Furthermore, Beta Learning uses Deskhero's custom email domains and user groups to provide personalized support to their customers. They can send targeted emails based on a user's course or material, providing them with relevant information and updates. This has further enhanced their customer service and increased customer satisfaction.
Overall, Deskhero's advanced AI capabilities have greatly improved the accessibility and usability of Beta Learning's knowledge base, leading to a better user experience and fewer support tickets.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the context of a user's search and provide more relevant results. This makes the knowledge base easier to navigate and more useful for users.
How does Beta Learning use Deskhero's custom email domains and user groups?
Beta Learning uses these features to provide personalized support to their customers. They can send targeted emails based on a user's course or material, providing them with relevant information and updates.
How has Deskhero improved the user experience?
By making the knowledge base easier to navigate and providing personalized support, Deskhero has significantly improved the user experience and reduced the number of support tickets.
* This article provides an example of how a fictive company in the Adult Literacy Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
