ProDriver has a comprehensive knowledge base consisting of training manuals, policies, and course materials. They use Deskhero's advanced AI capabilities to generate OpenAI Embeddings from these resources. This allows them to quickly find relevant content when addressing customer queries, reducing the time spent on each ticket.
With Deskhero's AI-powered suggested replies, ProDriver's support team can provide accurate and helpful responses to customers faster than ever before. The AI uses the generated embeddings to suggest replies based on similar past tickets and relevant knowledge base articles.
ProDriver also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest driving regulations and best practices. The scraped data is used to generate new embeddings, further enhancing the AI's ability to suggest relevant replies and search results.
By integrating Deskhero's REST API, ProDriver has been able to automate many of their support processes, freeing up their team to focus on more complex customer issues. This has significantly improved their overall customer service experience.
Overall, Deskhero's advanced AI capabilities have enabled ProDriver to provide faster, more accurate customer support, while also improving their internal efficiency.
How does Deskhero's AI improve ProDriver's customer support?
Deskhero's AI uses OpenAI Embeddings generated from ProDriver's knowledge base and past tickets to suggest relevant replies to customer queries. This reduces the time spent on each ticket and improves the accuracy of responses.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows ProDriver to keep their knowledge base updated with the latest driving regulations and best practices. This information is used to generate new embeddings, enhancing the AI's ability to suggest relevant replies and search results.
How does ProDriver use Deskhero's REST API?
ProDriver uses Deskhero's REST API to automate many of their support processes, freeing up their team to focus on more complex customer issues. This improves their overall customer service experience.
* This article provides an example of how a fictive company in the Advanced/Specialized Driver Training Courses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.