OceanDive Scuba Club, a popular adventure sports club offering scuba diving experiences, was struggling with managing their helpdesk services. They decided to implement Deskhero to improve their helpdesk operations.
With Deskhero's advanced AI capabilities, OceanDive Scuba Club was able to utilize OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed the club to quickly find relevant content, thereby improving their response times and customer satisfaction.
Additionally, Deskhero's AI capabilities allowed OceanDive Scuba Club to generate suggested replies to customer inquiries. This not only saved time for the helpdesk team but also ensured consistent and accurate responses to common questions.
Deskhero's comprehensive search bar powered by AI also helped OceanDive Scuba Club's helpdesk team to quickly locate necessary information from their extensive knowledge base, reducing the time spent on searching for information and increasing productivity.
In conclusion, Deskhero's advanced AI capabilities have significantly optimized OceanDive Scuba Club's helpdesk services and improved customer satisfaction.
How has Deskhero's AI capabilities optimized OceanDive Scuba Club's helpdesk services?
Deskhero's AI capabilities have optimized OceanDive Scuba Club's helpdesk services by providing quick and efficient access to relevant content, generating suggested replies to customer inquiries, and enhancing search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. The relevant content is then sent through OpenAI's ChatGPT to generate the replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that the most relevant and useful information is presented in the search results.
* This article provides an example of how a fictive company in the Adventure Sport Clubs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.