MountainPeak Climbing Center, a renowned adventure sports club offering mountain climbing experiences, was facing difficulties in handling customer inquiries and support tickets. They decided to use Deskhero to streamline their customer support and helpdesk services.
By using Deskhero's advanced AI capabilities, MountainPeak Climbing Center was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed the center to find relevant content quickly and efficiently, enhancing their response times and improving customer satisfaction.
Deskhero's AI capabilities also enabled MountainPeak Climbing Center to generate suggested replies to customer inquiries. This not only saved time for the customer support team but also ensured consistent and accurate responses to common queries.
Furthermore, Deskhero's comprehensive search bar powered by AI helped MountainPeak Climbing Center's support team to quickly locate necessary information from their vast knowledge base, reducing the time spent on searching for information and increasing productivity.
Overall, Deskhero's advanced AI capabilities have significantly improved MountainPeak Climbing Center's customer support efficiency and effectiveness.
How has Deskhero's AI capabilities improved MountainPeak Climbing Center's customer support?
Deskhero's AI capabilities have improved MountainPeak Climbing Center's customer support by providing quick and efficient access to relevant content, generating suggested replies to customer inquiries, and enhancing search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. The relevant content is then sent through OpenAI's ChatGPT to generate the replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that the most relevant and useful information is presented in the search results.
* This article provides an example of how a fictive company in the Adventure Sport Clubs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
