Improving Customer Support with AI at Sky High Paragliding

Adventure Tourism Services - Sky High Paragliding *1

Improving Customer Support with AI at Sky High Paragliding

Sky High Paragliding receives a lot of inquiries about their paragliding packages, safety measures, and booking procedures. They use Deskhero's advanced AI capabilities to manage these inquiries effectively and provide quick responses.

The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer inquiries. This feature has significantly reduced the response time and improved customer satisfaction.

Sky High Paragliding also uses Deskhero's AI-enhanced search bar to quickly find relevant information from their vast data resources. This feature helps the support team answer complex queries more efficiently.

The company has integrated Deskhero's REST API with their booking system, allowing the support team to access real-time booking information when handling customer inquiries.

Overall, Deskhero's AI capabilities have greatly improved the efficiency of Sky High Paragliding's customer support and enhanced their customer experience.


How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from various data sources to generate suggested replies to customer inquiries.

How does the AI-enhanced search bar work?
The search bar uses AI to quickly find relevant information from the available data, helping the support team answer queries more efficiently.

Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate it with other systems.


* This article provides an example of how a fictive company in the Adventure Tourism Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.