ExpeditionX receives a multitude of inquiries daily, from booking details to safety measures. They use Deskhero's ticket management system to organize these inquiries efficiently. However, the real game-changer is the platform's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI suggests replies to customer inquiries, significantly reducing response times.
The AI also enhances the search results within the platform. When a support agent searches for a specific issue, the AI uses the embeddings to find the most relevant content, making it easier for the agent to resolve the issue quickly.
ExpeditionX also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows them to quickly update their knowledge base, ensuring that their support agents always have the most up-to-date information.
Furthermore, the AI capabilities extend to website scraping. ExpeditionX uses this feature to keep track of changes in travel advisories or safety guidelines, which are then incorporated into their knowledge base.
Overall, Deskhero's AI capabilities have allowed ExpeditionX to improve their customer support efficiency, leading to higher customer satisfaction.
How does the AI suggest replies to customer inquiries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the inquiry. It then generates a suggested reply based on this information.
How does the AI enhance search results?
When a support agent searches for a specific issue, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files.
How does the AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows companies to quickly update their knowledge base with the most recent information.
* This article provides an example of how a fictive company in the Adventure Travel Organizers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
