EpicJourneys receives a high volume of inquiries daily from customers interested in their adventure travel experiences. To manage these inquiries effectively, the company uses Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
This AI-powered process has significantly improved EpicJourneys' customer support. It has reduced response times and ensured that the responses are accurate and helpful, enhancing customer satisfaction.
EpicJourneys also uses Deskhero's AI to maintain its knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This has made it easier for EpicJourneys to keep its knowledge base updated and relevant.
Furthermore, Deskhero's comprehensive search bar, powered by AI, has improved the customer experience. The AI uses OpenAI Embeddings to provide more relevant search results, making it easier for customers to find the information they need.
Overall, Deskhero's AI capabilities have enabled EpicJourneys to enhance customer support, improve response times, and maintain an up-to-date and relevant knowledge base.
How does Deskhero's AI enhance customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer inquiries. This enhances customer support by reducing response times and ensuring that the responses are accurate and helpful.
How does Deskhero's AI help maintain the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This helps keep the knowledge base updated and relevant.
How does Deskhero's AI improve the customer experience?
Deskhero's AI provides more relevant search results and generates accurate and helpful responses to customer inquiries. This improves the overall customer experience.
* This article provides an example of how a fictive company in the Adventure Travel Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
