ThrillSeeker receives numerous customer support tickets daily regarding their adventure travel programs. The company uses Deskhero's AI capabilities to manage these tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
This AI-powered approach has significantly improved ThrillSeeker's ticket management process. It has not only reduced the time taken to respond to customer queries but also ensured that the responses are accurate and helpful.
ThrillSeeker also uses Deskhero's AI to enhance its knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has helped ThrillSeeker keep its knowledge base updated and relevant, further improving customer service.
Deskhero's comprehensive search bar, powered by AI, has also improved the customer experience. The AI uses OpenAI Embeddings to provide more relevant search results, making it easier for customers to find the information they need.
Overall, Deskhero's AI capabilities have helped ThrillSeeker improve ticket management, enhance its knowledge base, and provide better customer service.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer support tickets. This improves the efficiency of ticket management and reduces response times.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This helps keep the knowledge base updated and relevant.
How does Deskhero's AI improve the customer experience?
Deskhero's AI provides more relevant search results and generates accurate and helpful responses to customer support tickets. This improves the overall customer experience.
* This article provides an example of how a fictive company in the Adventure Travel Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.