AdCraft was struggling with managing the high volume of customer queries and complaints. The manual process of sorting through tickets and assigning them to the right departments was time-consuming and inefficient.
With Deskhero, AdCraft was able to automate this process. The platform's ticket management feature, combined with its advanced AI capabilities, automatically sorts and assigns tickets based on their content. This has significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhances the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, it provides more relevant and accurate search results. This has made it easier for AdCraft's support team to find the information they need to resolve customer issues.
Additionally, Deskhero's AI generates suggested replies for customer queries. This feature has not only improved response times but also ensured that the responses are consistent and accurate.
Overall, Deskhero's AI capabilities have transformed AdCraft's customer support services, making them more efficient and effective.
How does Deskhero's AI sort and assign tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then sorts and assigns them based on this understanding.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant and accurate search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the information from OpenAI Embeddings to understand the context of the query and generate appropriate responses.
* This article provides an example of how a fictive company in the Advertising agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.