AdverTech Solutions uses Deskhero's AI capabilities to manage a high volume of customer support tickets. The AI-powered ticket management system categorizes, prioritizes, and assigns tickets based on their content and urgency. This automated process reduces manual effort and ensures that critical issues are addressed promptly.
The company also utilizes Deskhero's AI to generate suggested replies for customer queries. The AI analyses previous tickets, knowledge base articles, and other relevant data to provide the most appropriate responses. This not only speeds up the response time but also maintains consistency in the quality of support provided.
AdverTech Solutions has a vast knowledge base, which is continually updated with new information from various sources like word documents, powerpoint presentations, and PDF files. Deskhero's AI capabilities help in automatically updating the knowledge base by extracting relevant information from these files. This ensures that the knowledge base is always up-to-date and comprehensive.
Deskhero's website scraping feature is used by AdverTech Solutions to gather information from competitor websites and industry forums. The AI capabilities help in analyzing this data and providing insights that assist in strategic decision-making.
Finally, the company uses Deskhero's comprehensive search bar powered by AI to quickly find relevant information from the vast pool of data. The AI enhances the search results by considering the context of the search query and providing the most relevant results.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI analyzes the content and urgency of each ticket to categorize, prioritize, and assign them appropriately. This ensures that critical issues are addressed promptly and reduces the manual effort required in ticket management.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI can extract relevant information from various file types like word documents, powerpoint presentations, and PDF files to update the knowledge base automatically. This ensures that the knowledge base is always comprehensive and up-to-date.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI considers the context of the search query to provide the most relevant results. This makes it easier and quicker to find the required information from the vast pool of data.
* This article provides an example of how a fictive company in the Advertising and marketing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
