MarketMakers Inc. uses Deskhero's AI-powered ticket management system to handle a large number of customer support tickets. The system automatically categorizes, prioritizes, and assigns tickets, reducing manual intervention and ensuring that critical issues are addressed in a timely manner.
The firm also leverages Deskhero's AI to generate suggested replies for customer queries. By analyzing previous tickets, knowledge base articles, and other relevant data, the AI provides accurate and timely responses, improving the quality of support and reducing response times.
MarketMakers Inc. maintains an extensive knowledge base, which is regularly updated with information from various sources such as word documents, powerpoint presentations, and PDF files. Deskhero's AI capabilities facilitate automatic updates to the knowledge base by extracting pertinent information from these files, ensuring the knowledge base remains current and comprehensive.
Using Deskhero's website scraping feature, MarketMakers Inc. gathers data from competitor websites and industry forums. The AI capabilities analyze this data and provide valuable insights that inform strategic decision-making.
Lastly, the firm uses Deskhero's comprehensive search bar, powered by AI, to swiftly locate relevant information from a vast pool of data. The AI enhances the search results by considering the context of the search query and providing the most relevant results.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes the content and urgency of each ticket to categorize, prioritize, and assign them appropriately. This ensures that critical issues are addressed promptly and reduces the manual effort required in ticket management.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can extract relevant information from various file types like word documents, powerpoint presentations, and PDF files to update the knowledge base automatically. This ensures that the knowledge base is always comprehensive and up-to-date.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI considers the context of the search query to provide the most relevant results. This makes it easier and quicker to find the required information from the vast pool of data.
* This article provides an example of how a fictive company in the Advertising and marketing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
