AdCraft PR receives numerous client queries daily regarding campaign progress, new pitches, and general inquiries. They use Deskhero's ticket management system to handle these queries efficiently. The advanced AI capabilities of Deskhero help in suggesting replies based on previous tickets and knowledge base articles, reducing the response time.
With multiple campaigns running simultaneously, tracking each one becomes a challenge. AdCraft PR uses Deskhero's custom fields and structured data lists to keep track of each campaign. The AI capabilities of Deskhero enhance the search results, making it easier for the team to find relevant campaigns.
AdCraft PR maintains a knowledge base with articles generated from word, powerpoint, pdf files, and scraped website data. The AI capabilities of Deskhero help in managing this knowledge base by finding relevant content and enhancing the search results.
AdCraft PR also uses Deskhero's user groups feature to assign specific tasks to teams. The AI capabilities of Deskhero help in suggesting the most suitable team based on the task details and past performance.
The REST API of Deskhero allows AdCraft PR to integrate the platform with their existing systems, improving their overall workflow. The AI capabilities of Deskhero further enhance this integration by providing relevant suggestions and improving search results.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles, reducing the time spent on crafting responses.
How does Deskhero's AI capabilities enhance search results?
The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which enhances the search results.
How does Deskhero's AI capabilities help in task assignment?
Deskhero's AI capabilities suggest the most suitable team based on the task details and past performance, making task assignment more efficient.
* This article provides an example of how a fictive company in the Advertising and Public Relations Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.