BrandBoost Communications receives a high volume of customer queries daily. They use Deskhero's ticket management system to handle these queries. The AI capabilities of Deskhero suggest replies based on previous tickets and knowledge base articles, improving the quality of responses and reducing the response time.
BrandBoost Communications uses Deskhero's kanban board to manage their projects. The AI capabilities of Deskhero enhance the search results, making it easier for the team to find relevant projects and tasks.
BrandBoost Communications maintains a comprehensive knowledge base with articles generated from various sources. The AI capabilities of Deskhero help in managing this knowledge base by finding relevant content and enhancing the search results.
BrandBoost Communications uses Deskhero's user groups feature to assign tasks to specific teams. The AI capabilities of Deskhero suggest the most suitable team based on the task details and past performance, improving task assignment efficiency.
The REST API of Deskhero allows BrandBoost Communications to integrate the platform with their existing systems, improving their overall workflow. The AI capabilities of Deskhero further enhance this integration by providing relevant suggestions and improving search results.
How does Deskhero's AI capabilities improve the quality of responses?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles, ensuring the responses are accurate and relevant.
How does Deskhero's AI capabilities enhance project management?
The AI capabilities of Deskhero enhance the search results, making it easier for the team to find relevant projects and tasks on the kanban board.
How does Deskhero's AI capabilities improve task assignment efficiency?
Deskhero's AI capabilities suggest the most suitable team based on the task details and past performance, making task assignment more efficient.
* This article provides an example of how a fictive company in the Advertising and Public Relations Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
