CreativeComms receives a high volume of customer queries daily regarding their communication services, package details, and billing issues. Managing these queries was becoming a challenging task until they implemented Deskhero. The ticket management feature of Deskhero allowed CreativeComms to streamline their customer support process, ensuring no query goes unanswered or delayed.
With the help of Deskhero's AI capabilities, CreativeComms could leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature helped them in generating suggested replies, thus reducing the response time significantly.
The knowledge base feature of Deskhero has been a game-changer for CreativeComms. The AI capabilities of Deskhero allowed them to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature has not only enriched their knowledge base but also made it more accessible and user-friendly.
Deskhero's comprehensive search bar powered by AI has made it easier for CreativeComms' customer support team to find relevant content quickly. This feature has significantly reduced the time spent on searching for information, thereby increasing the efficiency of the team.
Lastly, the custom fields and user groups features of Deskhero have allowed CreativeComms to personalize their customer support process. They can now create custom fields based on the specific needs of their customers and form user groups for better collaboration among the team.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving the overall response time.
How does Deskhero enhance the knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This enriches the knowledge base and makes it more accessible and user-friendly.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It uses OpenAI Embeddings to find relevant content quickly, reducing the time spent on searching for information.
* This article provides an example of how a fictive company in the Advertising, Public Relations, and Related Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.