CableVision receives thousands of customer queries daily, ranging from technical issues to billing enquiries. Managing these tickets manually was proving to be a daunting task. With Deskhero, they can now easily manage and categorize these tickets using structured data lists and custom fields.
The advanced AI capabilities of Deskhero have significantly improved CableVision's response times. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero generates suggested replies, greatly reducing the time spent on each ticket.
Deskhero's AI also enhances CableVision's search results. When a customer raises a query, the system uses the AI to find relevant content from the knowledge base, previous tickets, and even scraped website data. This not only improves the efficiency of the support team but also provides a more accurate and comprehensive response to the customer.
CableVision also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed in one place, leading to improved customer service.
Overall, Deskhero's advanced AI capabilities have transformed CableVision's customer support operations, resulting in happier customers and a more efficient support team.
How does Deskhero's AI improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, greatly reducing the time spent on each ticket.
How does Deskhero enhance the search results?
When a customer raises a query, Deskhero's AI finds relevant content from the knowledge base, previous tickets, and scraped website data to provide a more accurate and comprehensive response.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring that all customer interactions are tracked and managed in one place.
* This article provides an example of how a fictive company in the Cable television services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.