BroadCast Cable deals with a high volume of customer queries daily. Managing these queries manually was challenging and time-consuming. With Deskhero, BroadCast Cable can now efficiently manage and categorize these tickets using structured data lists and custom fields.
Deskhero's advanced AI capabilities have significantly reduced BroadCast Cable's response times. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically cutting down the time spent on each ticket.
The AI also enhances the search results by finding relevant content from the knowledge base, previous tickets, and scraped website data when a customer raises a query. This not only improves the efficiency of the support team but also provides a more accurate and comprehensive response to the customer.
BroadCast Cable has integrated Deskhero with their existing systems using the platform's REST API. This integration ensures that all customer interactions are tracked and managed in one place, leading to improved customer service.
Overall, the advanced AI capabilities of Deskhero have revolutionized BroadCast Cable's customer support operations, resulting in increased customer satisfaction and a more efficient support team.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically cutting down the time spent on each ticket.
How does Deskhero enhance the search results?
Deskhero's AI finds relevant content from the knowledge base, previous tickets, and scraped website data when a customer raises a query, providing a more accurate and comprehensive response.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring that all customer interactions are tracked and managed in one place.
* This article provides an example of how a fictive company in the Cable television services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
