CafeDelight receives numerous customer queries daily regarding their services, menu items, and special dietary requests. Managing these queries manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate the ticket management process, significantly reducing response times and improving customer satisfaction.
Deskhero's AI capabilities allow CafeDelight to generate knowledge base articles from various sources like Word documents, PowerPoint presentations, PDF files, and even scraped website data. This feature has helped them create a comprehensive knowledge base that customers can refer to for common queries, reducing the load on their customer support team.
The advanced AI capabilities of Deskhero also enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature has made it easier for the customer support team to find relevant information quickly, further improving their efficiency.
Deskhero's AI also suggests replies to customer queries by analyzing past tickets and knowledge base articles. This feature has significantly reduced the time taken to respond to customer queries, leading to higher customer satisfaction.
CafeDelight also uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to centralize their customer support operations and improve overall efficiency.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This allows the customer support team to find relevant information quickly.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies by analyzing past tickets and knowledge base articles. This reduces the time taken to respond to customer queries and improves customer satisfaction.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, enabling centralized customer support operations.
* This article provides an example of how a fictive company in the Cafeteria Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
