FoodFusion receives a high volume of customer queries regarding their cafeteria services. Manual management of these queries was proving to be inefficient and time-consuming. With Deskhero, they automated the ticket management process, leading to quicker responses and improved customer satisfaction.
Deskhero's AI capabilities enable FoodFusion to generate knowledge base articles from various sources like Word documents, PowerPoint presentations, PDF files, and even scraped website data. This has helped them build a comprehensive knowledge base that customers can refer to for common queries, reducing the load on their helpdesk team.
The advanced AI capabilities of Deskhero also enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature has made it easier for the helpdesk team to find relevant information quickly, further improving their efficiency.
Deskhero's AI also suggests replies to customer queries by analyzing past tickets and knowledge base articles. This feature has significantly reduced the time taken to respond to customer queries, leading to higher customer satisfaction.
FoodFusion also uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to centralize their helpdesk operations and improve overall efficiency.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This allows the helpdesk team to find relevant information quickly.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies by analyzing past tickets and knowledge base articles. This reduces the time taken to respond to customer queries and improves customer satisfaction.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, enabling centralized helpdesk operations.
* This article provides an example of how a fictive company in the Cafeteria Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.