PromoGenius was facing challenges in managing their customer support workflow due to the high volume of support tickets. They needed a solution that could help them organize and prioritize tickets effectively. Deskhero provided the perfect solution.
With Deskhero's ticket management feature and kanban board, PromoGenius was able to streamline their workflow and track the progress of each ticket. This made it easier for them to manage their workload and ensure timely responses.
Deskhero's advanced AI capabilities have been instrumental in improving PromoGenius's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to tickets.
The AI-enhanced comprehensive search bar has also been a game-changer for PromoGenius. It has made it easier for the support team to find relevant information quickly, improving their problem-solving efficiency.
Deskhero has revolutionized PromoGenius's customer support process. The AI capabilities have not only improved response times but also enhanced the quality of support provided, leading to higher customer satisfaction.
How does Deskhero's AI improve the customer support workflow?
Deskhero's AI uses OpenAI Embeddings to find relevant content and generate suggested replies. This reduces the time taken to respond to tickets and improves the efficiency of the customer support workflow.
How does the AI-enhanced search bar benefit the support team?
The AI-enhanced search bar makes it easier for the support team to find relevant information quickly. This improves their problem-solving efficiency and reduces the time taken to resolve issues.
Can Deskhero handle a high volume of support tickets?
Yes, Deskhero's ticket management feature is designed to efficiently organize and prioritize a high volume of support tickets.
* This article provides an example of how a fictive company in the Campaign Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.