AdLaunch serves a diverse clientele with unique campaign management needs. To provide efficient customer support, they needed a robust knowledge base that could cater to the varied queries of their clients. They found the solution in Deskhero.
Deskhero allowed AdLaunch to create a comprehensive knowledge base using articles generated from word, powerpoint, pdf files. The platform's website scraping feature also enabled them to include relevant information from external sources.
Deskhero's AI capabilities have played a crucial role in enhancing the usability of AdLaunch's knowledge base. The AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This information is then used to generate suggested replies and enhance search results.
The AI-powered knowledge base has significantly improved AdLaunch's customer support. Clients can now find solutions to their queries quickly and easily, reducing the load on the customer support team.
Deskhero has enabled AdLaunch to provide better support to their clients and improve their overall service delivery. The AI capabilities have made the knowledge base more dynamic and responsive, greatly enhancing its utility.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is used to generate suggested replies and enhance search results, making the knowledge base more dynamic and responsive.
Can Deskhero's knowledge base include information from external sources?
Yes, Deskhero's website scraping feature allows you to include relevant information from external sources in your knowledge base.
How does an AI-powered knowledge base improve customer support?
An AI-powered knowledge base can provide quicker and more accurate responses to client queries, reducing the load on the customer support team and improving service delivery.
* This article provides an example of how a fictive company in the Campaign Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.