LockTech was looking for a way to improve their customer self-service by enhancing their knowledge base. They had a wealth of information in various formats - Word documents, PowerPoint presentations, PDF files - but it was not easily accessible to customers.
With Deskhero, LockTech was able to generate knowledge base articles from these files, creating a comprehensive and easily searchable knowledge base. This allowed customers to find solutions to their issues without needing to contact the support team.
Deskhero's advanced AI capabilities played a key role in this process. The AI used OpenAI Embeddings to find relevant content from the uploaded files and generate knowledge base articles. This automated process saved LockTech a significant amount of time and resources.
The AI-enhanced search bar also improved the usability of the knowledge base. Customers could easily find relevant articles, reducing the need for support team intervention.
Overall, Deskhero's AI capabilities have significantly improved LockTech's customer self-service and reduced the load on their support team.
How does Deskhero's AI capabilities improve the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from uploaded files and generate knowledge base articles. This automates the process of creating a comprehensive and searchable knowledge base.
How does Deskhero improve customer self-service?
By creating a comprehensive knowledge base, Deskhero allows customers to find solutions to their issues without needing to contact the support team. The AI-enhanced search bar also makes it easy to find relevant articles.
How does Deskhero save time and resources?
Deskhero automates the process of creating knowledge base articles from various file formats, saving time and resources. It also reduces the load on the support team by improving customer self-service.
* This article provides an example of how a fictive company in the Canals and Locks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.