AquaFlow was facing challenges in managing their global customer support operations. The high volume of queries and the need for quick, accurate responses was putting a strain on their support team.
With Deskhero, AquaFlow was able to streamline their support operations. The platform's structured data lists, user groups, and ticket management features allowed them to efficiently handle customer queries.
Deskhero's advanced AI capabilities were a game-changer for AquaFlow. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to generate suggested replies. This not only improved the speed of responses but also their accuracy.
The AI-enhanced search results also made it easier for the support team to find relevant information, further improving response times and quality. Additionally, the REST API allowed AquaFlow to integrate Deskhero with their existing systems, creating a seamless workflow.
Overall, Deskhero's AI capabilities have significantly improved AquaFlow's support operations and customer satisfaction.
How does Deskhero's AI capabilities improve the speed and accuracy of responses?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other sources. This improves the speed of responses and ensures they are relevant and accurate.
How does Deskhero streamline support operations?
Deskhero provides structured data lists, user groups, and ticket management features for efficient handling of customer queries. The AI-enhanced search results also make it easier to find relevant information.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows it to be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Canals and Locks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.