StudentDrive uses Deskhero's AI capabilities to manage their large volume of customer inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This reduces the time spent by customer service representatives on each ticket, allowing them to handle more customer queries in less time.
The AI capabilities also enhance the search results within the platform. When a customer service representative searches for information, the AI uses embeddings to find the most relevant content. This ensures that representatives can quickly find the information they need to resolve customer queries.
StudentDrive also uses Deskhero's AI to generate knowledge base articles from word, powerpoint, pdf files. These articles are then used to provide quick and accurate responses to common customer queries, further reducing the workload on customer service representatives.
With Deskhero, StudentDrive has been able to significantly reduce the time taken to resolve customer queries, improve the accuracy of their responses, and increase overall customer satisfaction.
Moreover, the REST API provided by Deskhero allows StudentDrive to integrate the platform with their existing systems, ensuring a seamless experience for both their customer service representatives and customers.
How does Deskhero's AI improve the efficiency of customer service representatives?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries and enhance search results. This reduces the time spent by representatives on each ticket and ensures they can quickly find the information they need.
How does Deskhero's AI improve the accuracy of customer service responses?
Deskhero's AI generates knowledge base articles from various sources, which are then used to provide accurate responses to common customer queries. This ensures that customers always receive accurate and consistent information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless experience for both customer service representatives and customers.
* This article provides an example of how a fictive company in the Car Rental Services for Students and Licensing Tests industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.