TestDrive uses Deskhero's AI capabilities to manage their customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the time spent by helpdesk representatives on each ticket but also ensures that customers receive accurate and consistent information.
The AI capabilities also enhance the search results within the platform. When a helpdesk representative searches for information, the AI uses embeddings to find the most relevant content. This ensures that representatives can quickly find the information they need to resolve customer queries.
TestDrive also uses Deskhero's AI to generate knowledge base articles from word, powerpoint, pdf files. These articles are then used to provide quick and accurate responses to common customer queries, reducing the workload on helpdesk representatives.
With Deskhero, TestDrive has been able to significantly improve the speed and accuracy of their helpdesk services, leading to increased customer satisfaction.
Moreover, the REST API provided by Deskhero allows TestDrive to integrate the platform with their existing systems, ensuring a seamless experience for both their helpdesk representatives and customers.
How does Deskhero's AI improve the speed of helpdesk services?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This reduces the time spent by helpdesk representatives on each ticket, allowing them to handle more customer queries in less time.
How does Deskhero's AI improve the accuracy of helpdesk responses?
Deskhero's AI generates knowledge base articles from various sources, which are then used to provide accurate responses to common customer queries. This ensures that customers always receive accurate and consistent information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless experience for both helpdesk representatives and customers.
* This article provides an example of how a fictive company in the Car Rental Services for Students and Licensing Tests industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.