NextStep Coaching is known for its personalized approach to career coaching. However, managing and personalizing communication with hundreds of clients was becoming increasingly challenging. That's when they turned to Deskhero.
Deskhero's user groups and custom email domains allowed NextStep to segment their clients based on their career stage, industry, and coaching needs. This helped them manage communications efficiently and maintain their personalized approach.
The real game-changer, however, was Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings, the platform could analyze previous tickets, knowledge base articles, uploaded files like coaching materials, and scraped website data to generate suggested replies. This not only improved response times but also ensured that the advice provided was consistent and personalized.
Moreover, the AI-enhanced comprehensive search bar made it easy for coaches to find relevant content from the knowledge base, previous tickets, and uploaded files. This allowed them to provide well-informed advice quickly, enhancing their productivity and the quality of their coaching.
Overall, Deskhero's advanced AI capabilities have enabled NextStep Coaching to deliver faster, more consistent, and personalized career coaching services.
How has Deskhero improved the personalization of NextStep Coaching's services?
Deskhero's advanced AI capabilities have improved the personalization of NextStep Coaching's services by enabling faster responses, providing consistent and personalized advice, and allowing coaches to easily find relevant information.
How does Deskhero's AI generate personalized suggested replies?
Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to generate suggested replies that are personalized to each client's needs.
How does Deskhero help NextStep Coaching manage client communications?
Deskhero helps NextStep Coaching manage client communications through its user groups and custom email domains, which allow the company to segment their clients effectively. The platform's AI capabilities also enable them to respond to client inquiries quickly and consistently.
* This article provides an example of how a fictive company in the Career Counseling and Coaching Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.