CareerLeap Consulting deals with a wide range of client inquiries, from career change advice to interview preparation. Managing these inquiries and providing timely, consistent advice was a challenge until they implemented Deskhero.
Deskhero's ticket management system and kanban board helped CareerLeap organize and prioritize client requests effectively. The platform's custom fields and structured data lists also allowed them to categorize inquiries based on the client's career stage, industry, and specific needs, improving their service quality.
But what truly revolutionized their services was Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings, the platform could analyze previous tickets, knowledge base articles, uploaded files like career guides, and scraped website data to generate suggested replies. This significantly reduced response times and ensured the advice provided was consistent and well-informed.
Additionally, the AI-enhanced comprehensive search bar made it easy for consultants to find relevant content from the knowledge base, previous tickets, and uploaded files. This allowed them to provide well-informed advice quickly, enhancing their productivity and the quality of their consulting.
Overall, Deskhero's advanced AI capabilities have enabled CareerLeap Consulting to deliver faster, more consistent, and higher quality career consulting services.
How has Deskhero improved the quality of CareerLeap Consulting's services?
Deskhero's advanced AI capabilities have improved the quality of CareerLeap Consulting's services by enabling faster responses, providing consistent advice, and allowing consultants to easily find relevant information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to generate suggested replies to client inquiries.
How does Deskhero help CareerLeap Consulting manage client inquiries?
Deskhero helps CareerLeap Consulting manage client inquiries through its ticket management system and kanban board, which allow the company to organize and prioritize requests effectively. The platform's custom fields and structured data lists also enable them to categorize inquiries and assign the right consultant to each client.
* This article provides an example of how a fictive company in the Career Counseling and Coaching Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.